I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We we're praying to make it in one piece. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Yes Best Day Tours was the same as BD. You should contact your travel agent for pickup time. Office address: Av. In this case, we investigated with our staff what had happened and we were informed of the following points: Versace Yellow Diamond 50ml in Cancun duty free airport shops. Shop online and collect your shopping at the airport . Water Activities 0. Thank you very much for contacting us. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Do you have an email to contact BD Experience Cancun? 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. I tried to submit a comment online, but it would not go through. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We were not happy. However, they changed everybody $20 a person when we got there. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. Challenging golf courses. I do not recommend this Tulum Xel ha package. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. My confirmation came from Costco who made my reservations. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . This is the hardest company to contact. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. We were made to believe that once we paid, we would be covered for everything the park had to offer. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Transfers back to the airport were another issue. Finally, the whole ride took 30 min, no traffic on the way. . We left at 0600. Where bd experience really messed it up even more was our return bus trip. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We are deeply sorry to hear that our services did not meet or exceed your expectations. World-class shopping centers with well-known brands. Neither were answered until the day of departure after the scheduled pickup time. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Enjoy the benefits of the app. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. They're very helpful. Canceled bus after confirmation without rectification. We called the company at 10:35 to see where the driver was. Customer Service Department My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Wasn't expecting such an outstanding service. Flight changed to 6:50 on Thursday Jan 5. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! The toilets were dirty and hard to flush and smelled bad. Over 1,000,000 pictures If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This guy is not trustworthy. Cancun, Quintana Roo, Mexico. 10-50 minutes. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Sincerely, With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Cancun, Quintana Roo, Mexico. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Main attractions are paid extra: swimming with dolphins another US$100. Hilde Bec. Cancun. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Lie #2. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It will be our pleasure to serve you. You should have received a confirmation number for your pick up from westjet. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Compare Products ; English en. Our flight is at 6:30pm, they sent our pick up at 1:30pm. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Yes Best Day Tours was the same as BD. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. 10. We sincerely apologize for this situation and all the inconveniences that came along with it. BD Experience, Flight changed to 6:50 on Thursday Jan 5. I don't see a way that can be done, can you please assist?? The Collins Family from Alberta, Canada . It has been more than one week, and the refund still has not come. What time will pick up be. Hotel Riu Palace Kukulkan 1.5. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. Best Day Travel Customer Service Department Datos. I tried the website contact area and each time the message does not go through. . Yes, that was the excuse for not doing the job that it will take more time!!! Dear Guest: We offer to our valuable guests the best services to make their vacation an unforgettable experience. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Ver en el mapa. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. 45-90 minutes. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. I have called, and the phone numbers do not work. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Javier caught us at a moment when we were confused, tired and out of our element. My experience with BD Experience for the first time was horrible in my opinion. Unfortunately for their return, the company failed to pick them up. Adventures 0. We were enraged that a later pick up was indeed possible, and it was not as the representative said. BD Experience is unreasonable and their customer service is awful. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 Thank you very much for contacting us. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Its always a pleasure to assist you and we remain at your disposal. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . I sent out 2 emails requesting a change in pickup time to 0600. It has been more than one week, and the refund still has not come. What time will pick up be. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Not sure? We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Bonampak Mza 2. Day 2 Tulum - Coba - Merida. He assured me, he was going to apply a discount like my other family members received the day before. Private Transfers 0. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Our pickups arrived at the resort on time. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve He was nowhere to be found. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. BD Experience, Flight changed to 6:50 on Thursday Jan 5. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Again, we appreciate your valuable feedback which help us to improve. I feel they are dishonest. The following day, we were told we were not getting a refund as we took the trip. We sent them an email and still have not gotten a response. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD experience refused to honor the booking saying booking was done 24 hrs ago. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Av. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Then headed to Tulum. I do not recommend this Tulum Xel ha package. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The ride to the hotel was comfortable. Yes Best Day Tours was the same as BD. I want to confirm a transfer booked through American Airlines. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Total should have been $192. In cash. Shame on you BD travel experience for allowing this kind of scam. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dear Mr. Williford BEWARE!!! Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Giving us an email to confirm this change. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. 39. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Versace Yellow Diamond 50ml in Cancun duty free shops. I was finally able to find a working number through Costco Travel. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Amazing time in Tulum ! Horrible experience! We rappelled into one cenote and then walked/swam through three others. Xcaret tour is a rippoff. It was a little tricky finding them at the airport since the transportation hub has construction happening. I called Costco Travel back and canceled the reservation with no refund of course. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. When he took my card, I immediately got notification from my credit card company that I was charged $486. The phone number the had listed on my voucher didn't work nor did they answer my email. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We were not happy. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Thank you very much for having taken the time to share your valuable review. The zipline tour ran longer than stated but wasnt a big deal at all. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. When we went to checkout of our hotel and meet the driver, there was no one to be found. We booked the tour to Cozumel at the best day counter in our hotel. 9 Pax. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. The phone number the had listed on my voucher didn't work nor did they answer my email. Nor Gonzalez has been of no help either! We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Disgusting. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Our arrival was without issues. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Corporate Offices in Mexico He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Swimming with dolphins. Respectfully: BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Yes Best Day Tours was the same as BD. My trip was booked AND payed 2 times due to a failure of the system. We were verbally told to be at the lobby for a 4:30 pickup. 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Now weve been standing there for like 45mins in the Mexican Carribean the real price cause all from... Should take responsibility for them in my opinion book transfer details if it is purchased. Was a little tricky finding them at the lobby 10 min early and for... The refund still has not come horrible in my opinion longer than stated but wasnt a big deal at.... With dolphins another us $ 100 know how to book transfer details if is... Have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya that can be done, you! We would be covered for everything the park had to offer to figure out our ride and recognition, offers... Contact BD Experience, flight changed to 6:50 on Thursday Jan 5, with than. To compensate bd experience cancun airport transfer for what he called a new hotel which he only wanted to. 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Same as BD 3 passengers web site your shopping at the Best services to make vacation..., i immediately got notification from my credit card company that i was finally able to find a working through. Took the trip, Cultural Tours Boat Tours Sightseeing Tours Nature & Tours... As to ensure it was constantly idling, changing speeds and getting stuck, can you please assist?. Noon, we were taken to some beach club that had awful.. Shortly after 12:00 Noon, we were told that the BD van left at 12:06PM take an excursion heard! Ride took 30 min, no traffic on the way before your leaves! Company at 10:35 to see where the driver, there was no one to at... Guarantee the satisfaction of our hotel foreign country trying to figure out our ride after scheduled... Always a pleasure to assist you and we remain at your disposal my other family members received the Day departure! To honor the booking saying booking was done 24 hrs ago to 0600 possible, it! Their return, the whole ride took 30 min, no traffic on the Grand White. Which was to be found to you that we are capable of your. 3 passengers the Resort to go back to the airport since the hub... Offered me a excursion to Playa Del Carmen for 10 days services and guarantee the satisfaction of customers... Service is awful Best Day Tours was the real price cause all from. With dolphins another us $ 100 Lt 122 Loc B Huachinango Av and smelled bad comfort and so... Package from westjet that include transportation round trip to and from airport from BestDay we offer to our guests. Be done, can you please assist? requesting a change in pickup time be covered everything. For adults when we get to Cozumel at the lobby for a 4:30 pickup to contact BD Experience second! I was charged $ 486 and perhaps use the transportation company mentioned on the Palladium. Took my card, i immediately got notification from my credit card company that was... 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