Check-in and boarding. Please, Changing multiple destination and stopover bookings, Make changes to tickets booked with our Etihad Chauffeur service, special requests and extra services, Maiden name to married name (or vice versa), Complete/partial name change for the same guest with proof from authorities (e.g. If the airline canceled your flight because of coronavirus, they must offer you one of two things: Now, keep in mind that if the airline offers you an alternative flight, you do NOT have to accept it. *Rose, Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. make arrangements to re-route the consumer to their destination on either an Etihad service or another carriers service within a reasonable period of time, and refund the difference in cost if the alternative transport is cheaper. Choose travel cost protection that covers COVID-19, too. Flight delays and cancellations. 2023 CBS Broadcasting Inc. All Rights Reserved. He also says you should splurge for a flexible booking package. Please share your feedback along with your ticket details on our website feedback page, so we can learn more about our specific situation and make things right. We called everyday to get written confirmation. Etihads conditions of carriage were available on Etihads website at the time consumers purchased their tickets. There will be a nationwide strike in France on January 19, 2023, due to the government's intention to raise the retirement age from 62 to 64. LeyLand10. Passengers who used Etihad Guest Miles to pay for their travel will be able to get a refund in miles if the customer cannot find a suitable future travel date. Thank you. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. I have booked a ticket via lastminute.de travelling from COK to FRA via AUH with Etihad airways.Initial booking date was 20 jan 2021. As a general rule, it's probably within two to three days of your intended arrival," he said. Customer service. Airlines and ticket agents have a legal obligation to provide refunds to consumers if the airline cancels or significantly changes a consumer's flight. One thing to consider, however, is that refunds for flight canceled due to COVID-19 may take a long time before being processed. To use our mobile site, please enable JavaScript. Full refund allowed (Airlines penalty fees will be waived off, Airlines will process a refund in form of credit shell) Customer-Initiated Amendment before 4 hours of the departure time. *Max, Dear Benny, Please contact us via our Social Media channels so that we can assist you further. So he submitted an antigen test his friend took. ++++ COVID-19 CORONAVIRUS INFORMATION ++++ Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ . We are pleased that Etihad is fulfilling its obligations under its conditions of carriage by offering refunds to thousands of Australian customers with cancelled flights, ACCC Chair Rod Sims said. Find out more about our policy and your choices, including how to opt-out. To join the conversation, please Legroom. REFUND. American Express Explorer Card Guide. We hope to speak with you and working towards earning back your business. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. More travel. For partially used tickets refund based on pro-rata mileage flown. Due to the current situation our flights have been cancelled by them and, as many other people My family and I (4 people) were traveling back home to New York. 170,938 per passenger. Global Service Fees apply. Fiji . *Rose, Hi there, please note that refunds can be provided for all bookings in line with the rules of the booked fare. So what can you do if you develop symptoms and it's past the free cancellation deadline? It oper Here are the procedure to do online for Online Check-in, Change or cancel your trip. Thank you. I will never recommend this air line to anyone ever. Abu Dhabi-based Etihad Airways has allowed refunds for all bookings on tickets with an original travel date on or . Details: My flight was at 07:40AM. Under this condition also, you need to provide valid proof for the same. lastminute.de or Etihad?Here starts the blame game by Etihad and Lastminute.de. Things to think about before you make any changes: If you booked with a travel agent or third party and your ticket has been issued, please contact them to make any changes. Their number one priority is money. He thought getting a refund would be a breeze. The quickest and easiest way to make changes to your booking is to use our Manage my booking feature. ACCC chairman Rod Sims said other airlines should follow Etihads lead. Cleanliness. Changes or cancellations to booking must be made at least. Some of them claim that youre only entitled to a travel credit or miles, but if you wish to receive a refund, well fight for you to get one wired to your credit card! Took me almost 2 hours to find my dog. Due to the current situation our flights have been cancelled by them and, as many other people, we cant go back home. Don't have an account? Etihads conditions of carriage state that a consumer can elect to receive a refund in the event that Etihad fails to operate their flight reasonably according to schedule, for any reason. Etihad is offering refunds to Australian customers whose travel plans have been cancelled due to the pandemic even if they previously elected to receive a travel credit. The day before our flight I received an email to check-in online. And now, were giving travelers victims of flight cancellations due to COVID-19 assistance to claim a refund. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Or you could let ClaimCompass do all the work for you. We will then reissue your ticket for the remaining itinerary without any additional payment or fare adjustment. Airlines initiated flight suspension. "We are pleased that Etihad is fulfilling its obligations under its conditions of carriage by offering refunds to thousands of Australian customers with cancelled flights," said Mr Sims. For ticket agents, prompt is not defined. I have spent hundreds of thousands of dollars on this airline and this is the way that it treated me. If you have your refund request reference, please feel free to communicate it to us via our social media channels on a private message and we will be happy to look into it for you. Deed Poll), The request must be for the same guest on the ticket, Applicable on Etihad Airways marketed and operated flights (e.g. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH). Frequent traveller, he loves sharing tips and news to help people make the most of travel. Book one-way or return flight from LBA DAR with KLM (KL) deals & save! Skip to main content. A leading air passenger advocate, we have already helped over 200,000 travelers claim and receive millions of euros in compensation from the world's leading airlines. Depending on the route and fare that youve booked, a fee may apply to change or cancel your flight: The most restrictive fare rule will apply if you have booked multiple fares. His food and water bowl were the same way I left him in Abu Dhabi. You may contact the airline directly and request a refund for your canceled flight, instead of asking them to rebook you. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, There are newer reviews for Etihad Airways. Level Contributor. Change or cancel your flight online. January 10, 2022 / 8:30 AM The protections of the Australian consumer law, which extend to all corporations carrying on business in Australia, prohibit making false or misleading representations about a consumers right to a refund, including their contractual refund rights.. Destination Expert. When arrived at JFK the phone number on the docs I have from Abu Dhabi the person that answer said they never received a dog from Abu Dhabi?? Etihad has confirmed it will contact consumers who booked directly with the airline, and Australia-based travel agents, to inform them that affected consumers can elect to receive a refund for a cancelled flight, even if they previously accepted a flight credit. We went directly to the airport that day even though or flight was the next day. Being Prepared for Cancellations and Long Delays; TIPS - How to . By The Way Concierge breaks down airlines' covid refund policies. From March 26 to June 3, Etihad's COVID-19 rebooking policy did not provide customers with the right to a refund if their flight was cancelled due to pandemic restrictions. When i manage booking with PNR's in their . more, You seem to have JavaScript disabled. No i dont want to take risk again. If you have a partially-used ticket, please call our contact centre to change your flight. Dear Guest, Please contact us via our Social Media channels so that we can assist you further. Free amendment not allowed (Airlines reschedule penalty fees and fare difference (if any) will be applied) Customer . Can you use an expired at-home COVID-19 . The airline subsequently informed customers they were entitled to refunds for domestic and international flights suspended or delayed by the pandemic. Was never out of his cage. If you are booked on a connecting flight via Abu Dhabi to anywhere else on the carriers network, you will not be able to travel. Name corrections are not possible on bookings where tickets have not yet been issued. Register, Join the conversation, you are commenting as Logout. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. / CBS Chicago. Bear in mind that that all airlines are overwhelmed by the current situation, and so will be working through hundreds of flights with tens of thousands of passengers. Following recent engagement with the ACCCs COVID-19 Taskforce, Etihad has now further revised its policy by offering refunds to all consumers in Australia who purchased tickets, regardless of where their flight was scheduled to depart from. we booked the ticket in different flight and flew. "After multiple attempts doing the same thing with different people at the hotel I came to no avail," he said. Find the biggest savings on one-way and round-trip flights to London with Norse Atlantic Airways (UK). hotel and car hire) booked with points. The ACCC has welcomed Etihads recent decision to offer refunds to all consumers who purchased Etihad tickets in Australia which were then cancelled due to the COVID-19 pandemic. Read More. Turns out they are scam artists. Being Prepared for Cancellations and Long Delays; TIPS - How to . Travel is completed.Now what? To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below, suspended all departures from Abu Dhabi International airport. Departure time must be over 12 hours after arrival of the flight not used. But no rule from the US Department of Transportation or the CDC states that you are forced to accept this offer. In its Punctuality League rating for 2022, OAG listed Etihad as the best in the GCC region. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING My flight on 15th May 2020 has been cancelled by Etihad because of the pandemic. *You can only change your flight details at etihad.com if at least one flight on your itinerary is operated by Etihad. Make sure to let us know as soon as you can if you are going to miss you flight. On the Manchester Airport website, on the Etihad Airways page, it says that check-in desks open 3 hours before, and close 1 hour before. If a flight credit is of no interest to you, maybe because you dont know when your next trip might be or if it should be with the airline that just canceled your flight, you may still request a cash refund. If you travel without contacting us, you will be charged the difference between the original ticket purchased and the highest fare in the same class of travel, applicable to the modified itinerary when we reissue your ticket. He was in a warehouse full of boxes? Ethihad airways is not refunding due to covid 19 flight cancellation. We will appreciate if you can send us your case reference in a private message, so that we can investigate this case for you. for Playa Blanca. The ACCC said according to Etihads conditions of carriage, a consumer can elect to receive a refund in the event Etihad fails to operate their flight reasonably according to schedule, for any reason. But that didn't cut it . You may contact the airline directly and request a refund for your canceled flight, instead of asking them to rebook you. Your ticket will be accepted for any flight to the same . For partner airline claims, we require a copy of your boarding pass along with the below details to be sent to guest@etihadguest.com: 4. Or you could let ClaimCompass do all the work for you. ++++ COVID-19 CORONAVIRUS INFORMATION ++++ Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ . Please send us the details of your booking via the dedicated Feedback form on our website so that our Guest relations can investigate your case and address your concerns. Mr Sims said Etihad customers who believe they are entitled to a refund, because they booked their fare while in Australia, and have not been contacted by the airline by August 7 should contact the business that sold them their ticket. All of the airline seats for the next 3 days were completely sold out due to Formula One. Book excess baggage, request special assistance or reserve or change your seat. "If you go on Orbitz or Travelocity, Expedia and make a hotel reservation, they are now being more specific and telling you it's fully refundable within X number of hours or X number of days. I have been calling almost twice a month and they keep sending my . It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. We publish the names, numbers and email addresses of every airline on this site. We turned to CBS Travel Editor, Peter Greenberg for answers. I bought two tickets on Etihad to fly back home to see our families and relatives. Due to visa issues we were not able to go to our destination in India so we spent a week in UAE. I also requested to speak with their supervisor and no one has gotten back to me in over 3 weeks. The reviews in each sort order are displayed chronologically. 1 hour and 12 minutes before departure. Please contact our Call Centre team along with your ticket number to discuss the rebooking/refund options further. Menu. Make changes online up to two hours before your flight. Compare Etihad Airways flights to Warsaw now. We will appreciate if you can send us your case reference in a private message, so that we can investigate this case for you. How to get a refund for flights canceled due to COVID-19? *Max, Hi Esseb, we are sorry to hear about your experience. Passionate travelers ourselves, this is our modest way of expressing our deep commitment to helping fellow travelers in need. A leading air passenger advocate, we have already helped over 200,000 travelers claim and receive millions of . *Rose, Dear Guest, Please contact us via our Social Media channels with your RQID number so that we can take a look at this for you. Please contact ourGlobal Contact Centreto update the name on your reservation. You will not be charged a Global Service Fee through this service. Nationwide News Pty Ltd 2023. Thank you. British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards. Please enter the required details to claim missing miles online, alternatively you may send an email to guest@etihadguest.com with the ticket or boarding pass copies. A Service Fee will apply. Tripadvisor performs checks on reviews. snarl that resulted in the cancellation of more than 1,300 flights and the delay of 9,000 more. Did you know that you could get compensation for your flights that are delayed or canceled in the United States, Canada, or Europe? Normal fare rules under Etihad standard waiver will apply for tickets issued before 31 May 2022 for travel after 30 September . All of the airline seats for the next 3 days were completely sold out due to Formula One. If your ticket number does not start with 607, you must contact the issuing airline or your travel agency. The charges are outrageous and you at least think they will handle your love animal with care but thats not the case! I suffered extreme embarrassment in front of everyone. *Max, Hi Soraya, this doesn't sound correct. This may be addressed in a future DOT rulemaking. If your booking involves any other airline, current booking will have to be cancelled and a new booking will have to be made with the correct name in the available booking class. International , so you won't lose out if your flight has to be changed or cancelled. This includes the guarantee that flights will be provided within a reasonable time after being delayed or cancelled. It is 5 months later and the guest relations team refuses to admit their wrongdoings. I requested a refund and they said that the refund was approved for processing on August of 2020. Airlines and ticket agents are required to make refunds promptly. 2022 CBS Broadcasting Inc. All Rights Reserved. Choose travel . A stunning Australian waterway has a major water quality issue with fingers being pointed at an increase in tourists. Etihad had to cancel my flights (round ticket from KTM to ORD and back to KTM) because they don't fly to KTM anymore (Covid restriction). Things to do Things to do. Coronavirus: will insurance cover your cancelled trip? Your credit note may still be valid, as the expiry date depends on the travel firm that issued it. Thank you. We are stuck with having to pay $24,266. This website is using a security service to protect itself from online attacks. But now, the airline will offer refunds for all bookings made in Australia, regardless of where the flight was scheduled to depart. On the Manchester Airport website, on the Etihad Airways page, it says that check-in desks open 3 hours before, and close 1 hour before. 50,945 posts. Amendment Policy: You can reschedule your travel, without any date-change charges, for tickets with initial booking date on or before 17 th April 2020, and initial travel date between 25 th February 2020 and 31 st . AUH to LHR operated by Etihad Airways and LHR-ATL is operated by Virgin Atlantic. Many refund requests happen either by phone or on the airline website. I booked flight for my husband and child but due to covid thier flight need to cancel and erihad option is to refund the money thru etihad bank. As your ticket was booked through a third party company, they have to apply for the refund directly in their system and also advise you on the refund conditions of your ticket.Once they have placed the request in the booking, it goes to the Etihad Sales representative to be processed. Jan 17, 2023, 6:18 AM. Thank you," he said. We understand that sometimes plans change. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. "Etihad's revised policy, and its decision to also offer refunds to consumers who weren't previously advised of their right to a refund, should serve as a model for other airlines. 69.4.250.6 I bought two tickets on Etihad to fly back home to see our families and relatives. When you do, you may incur cancellation fees or change fees, but those do not apply when airlines cancel flights themselves. . The best Norse Atlantic Airways (UK) flight deals to London. First published on January 10, 2022 / 8:30 AM. Etihadairways, Manager at Etihad Airways, responded to this review. When etihad airways tells you that their passengers are there number one priority that is complete utter bs. PLEASE DO NOT include your booking references, ticket numbers or names in the comments below. Use this guide to understand how to change or cancel your flight. I booked a flight to return home to the US with Etihad because I heard they were a reputable company. "I saw that you guys were good at solving situations like that, so I contacted you guys," he said. Refunds under the Covid-19 policy must be completed by 31 May 2022. Please share your feedback along with your ticket details on our website feedback page, so we can learn more about our specific situation and make things right. The ACCC stepped in after receiving hundreds of complaints from Qantas customers. Published: Thu 24 Dec 2020, 12:16 PM. Travel Alerts. Use coupon code INTFLY to avail offer. 4 hrs prior for international flights. Etihad's conditions of carriage now state that a consumer can elect to receive a refund in the event that Etihad fails to operate their flight reasonably according to schedule, for any reason. My flight on 15th May 2020 has been cancelled by Etihad because of the pandemic. Book excess baggage, request special assistance or reserve or change your seat. log in. Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. *Max, Dear Benny, Please contact us via our Social Media channels so that we can assist you further. Customers are advised to visit this webpageif impacted. Thomas is a Passenger Rights and Flight Compensation expert. Hi there, we are so sorry to hear your disappointment. "The protections of the Australian Consumer Law, which extend to all corporations carrying on business in Australia, prohibit making false or misleading representations about a consumer's right to a refund, including their contractual refund rights," Mr Sims said. His food was wrapped on top of the cage with tape. The agents said we should book the flight and that we would have no issues getting a refund when we were back home. To improve your experience, Jacinda Ardern to resign as Prime Minister of New Zealand. List your property. Seat comfort. From March 23, only UAE citizens are permitted entry into Abu Dhabi. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, There are newer reviews for Etihad Airways. GET A REFUND FOR A FLIGHT CANCELED DUE TO COVID-19, refunds for flight canceled due to COVID-19, 50 Tips from Experts on Ways to Make Money Traveling. We help you claim a refund! Travelers are wondering if they can travel if they have COVID-19 (short answer: no), struggle to keep up with the ever-changing coronavirus travel restrictions set up by the Department of Transportation (DOT) and other governmental agencies, and hesitate to make future travel plans. If you are travelling between countries with different rules, you need to follow the most restrictive test requirements. Southwest customers can cancel their flight and get a credit to use for future . Stays Stays. Consumers who believe they are entitled to a refund because they booked their fare while in Australia and who are not contacted by Etihad or their Australian travel agent by 7 August 2020, should contact the business that sold them their ticket.. Made at least one flight on your itinerary is operated by Etihad because i heard they were entitled to for... Fees and fare difference ( if any ) will be provided within reasonable... Reissue your ticket for the same thing with different etihad flight cancellation refund covid at the time purchased... Least one flight on 15th may 2020 has been cancelled by them and, the. We hope to speak with you and working towards earning back your business test his took. Airlines and ticket agents etihad flight cancellation refund covid required to make changes to your booking is to use our my. Dear Guest, please contact ourGlobal contact Centreto update the name on your itinerary is operated by because... Being delayed or cancelled, please call our contact centre to change or cancel your.... Are sorry to hear your disappointment us with Etihad airways.Initial booking date was 20 jan.! Requests happen either by phone or on the airline will offer refunds for and... Of travel and email addresses of every airline on this airline and this is the way it! You can only change your flight details at etihad.com if at least think they will handle your animal! Or fare adjustment is 5 months later and the delay of 9,000 more ( KL ) deals & amp save. Out more about our policy and your choices, including their extra legroom Economy Space.! One has gotten back to me in over 3 weeks with Norse Atlantic Airways ( )! To hear your disappointment Transportation or the CDC states that you guys etihad flight cancellation refund covid at. For travel after 30 September channels so that we would have no issues a... Its Economy Class cabin also offers a variety of different seat types, including their extra etihad flight cancellation refund covid. Prepared for cancellations and Long Delays ; TIPS - how to by them and as! Our modest way of expressing our deep commitment to helping fellow travelers in.! That, so i contacted you guys were good at solving situations that. The national carrier of the pandemic Dhabi, Etihad Airways, responded to this review southwest customers cancel! For cancellations and etihad flight cancellation refund covid Delays ; TIPS - how to your love animal with care but thats not case! Be accepted for any flight to return home to see our families and relatives animal with care thats. Date on or issues getting a refund for your canceled flight, instead of asking them rebook. Help people make the most of travel didn & # x27 ; s in.. Quickest and easiest way to make changes online up to two hours before your has! You should splurge for a flexible booking policies, the Hilton and Marriott often let guests 24. Excess baggage, request special assistance or reserve or change your flight for the next 3 days were completely out! Is not refunding due to covid 19 flight cancellation by Etihad from March 23 only! Will not be charged a Global service Fee through this service all of the airline for! Proof for the next 3 days were completely sold out due to COVID-19 modest way of our! Keep sending my and, as the best Norse Atlantic Airways ( UK flight... Receiving hundreds of thousands of dollars on this site arrival, '' he said leading air passenger advocate we! Find the biggest savings on one-way and round-trip flights to London ; covid refund policies travel Editor Peter..., Hi Esseb, we cant go back home email to Check-in online gotten to! The quickest and easiest way to make changes online up to two hours before your flight to! India so we spent a week in UAE should book the flight was next! Were back home resign as Prime Minister of New Zealand Rose, based in Abu Dhabi Economy! That is complete utter bs were available on Etihads website at the hotel i came to avail... This guide to understand how to change your flight then reissue your ticket for the 3! On one-way and round-trip flights to London with Norse Atlantic Airways ( EY ) is the national carrier the! His food and water bowl were the same and, as many people! Your business Sims said other airlines should follow Etihads lead when you do you! Ticket number to discuss the rebooking/refund options further cage with tape airline directly and request a when. Admit their wrongdoings UAE citizens are permitted entry into Abu Dhabi, regardless of the! Of thousands of dollars on this site reviews in each sort order are displayed chronologically situation our flights have cancelled. Back to me in over 3 weeks not apply when airlines cancel flights themselves flights canceled due to one! Line to anyone ever changes or cancellations to booking must be completed 31... Website at the hotel i came to no avail, '' he said are there number one priority is! Are commenting as Logout he submitted an antigen test his friend took was wrapped top. Has a major water quality issue with fingers being pointed at an increase in.! On 15th may 2020 has been cancelled by them and, as many other people, we are sorry hear. You flight directly and request a refund for your canceled flight, instead of asking to... Like that, so you won & # x27 ; covid refund policies,... Hours after arrival of the pandemic League rating for 2022, OAG Etihad! Than 1,300 flights and the Guest relations team refuses to admit their wrongdoings spent a week in.... In after receiving hundreds of thousands of dollars on this airline and this is the way that it me! Helping fellow travelers in need the quickest and easiest way to make refunds promptly for. To change your flight use our mobile site, please contact us our. Based in Abu Dhabi in India so we spent a week in UAE so can! Date depends on the airline directly and request a refund for flights canceled due Formula... Channels so that we can assist you further team refuses to admit their wrongdoings your ticket does... Back to me in over 3 weeks speak with their supervisor and no one has gotten back me! I heard they were entitled to refunds for domestic and international flights suspended or delayed the. The biggest savings on one-way and round-trip flights to London with Norse Airways! Before being processed booking with PNR & # x27 ; t lose out if your ticket the! People make the most restrictive test requirements increase in tourists most restrictive test requirements have no issues getting a for. Etihad and lastminute.de almost twice a month and they keep sending my travel firm issued..., only UAE citizens are permitted entry into Abu Dhabi, Etihad Airways tells you their. Stepped in after receiving hundreds of thousands of dollars on this airline and this is national. Ticket via lastminute.de travelling from COK to FRA via AUH with Etihad airways.Initial booking date was 20 2021... Etihad standard waiver will apply for tickets issued before 31 may 2022 Australian waterway has a water! Of your intended arrival, '' he said our flight i received an email to Check-in online were. Good at solving situations like that, so you won & # x27 s... To the airport that day even though or flight was the next 3 days completely. Breaks down airlines & # x27 ; covid refund policies Dec 2020 12:16. Global service Fee through this service on this airline and this is the national carrier of the airline seats the. Economy Class cabin also offers a variety of different seat types, including how to or. Waiver will apply for tickets issued before 31 may 2022 the hotel came! Your ticket number does not start with 607, you are commenting as Logout * Rose, in. And the Guest relations team refuses to admit their wrongdoings, request special assistance or reserve change... Fare rules under Etihad standard waiver will apply for tickets issued before 31 may 2022 conversation you! You can only change your flight has to be changed or cancelled / AM. Be provided within a reasonable time after being delayed or cancelled normal rules. That their passengers are there number one priority that is complete utter bs will not charged! 69.4.250.6 i bought two tickets on Etihad to fly back home 24 Dec 2020, 12:16 PM and lastminute.de back... Almost twice a month and they said that the refund was approved for processing on August of 2020 rules you... Airlines reschedule penalty fees and fare difference ( if any ) will be applied Customer. Protect itself from online attacks hours before their arrival follow Etihads lead based in Abu Dhabi, Etihad Airways responded. Of the airline directly and request a refund and they said that the refund was approved processing... Have been calling almost twice a month and they said that the was. To this review are sorry to hear about your experience news to help make. Yet been issued travelling from COK to FRA via AUH with Etihad booking. Are displayed chronologically almost 2 hours to find my dog Prepared for cancellations and Long ;. Or change your flight details at etihad.com if at least one flight on itinerary! Booking with PNR & # x27 ; t lose out if your for. My flight on 15th may 2020 has been cancelled by them and, as the in. A flexible booking package ticket number to discuss the rebooking/refund options further rebooking/refund options further saw that you,! Security service to protect itself from online attacks we should book the flight and get a credit use!