I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. 125595. No reduction in ferry price because of this. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Shower curtain black. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Hangry moments are avoided with childrens menus in all restaurants. for the first time since covid travel restrictions. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. We have helped over 300,000 people with their problems. Evening meal was great and great service. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. 3. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Sit back and relax while we do the work. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. We understand the frustration caused and we are doing all we can to improve this service. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Im starting to wonder? Highly recommend crossing with deluxe cabin. . Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Cabins excellent. . I am sorry for the disappointment caused but hope you understand the need for change. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. These tickets require a 25% deposit at the time of booking. You just know when you book tickets that youre in safe hands. Estimate Value. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. These tickets require a 50% deposit at the time of booking, which is non-refundable. . It's just all a little confused (as are the ticket options). Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Date of experience: 05 January 2023. Since 2017. Loved by our customers read more, Ferry Portsmouth to Santander. This can be frustrating, since sometimes your plans change for reasons you can't control. Brittany Ferries also charges cancellation fees on its tickets. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Review tags are currently only available for English language reviews. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Lets understand the different types of tickets offered by Brittany Ferries. I see you have - once again - amended your booking forms. Theres no risk of bored teens on-board either. Flexi 165. A great accolade and one thats a particular honour, as it was voted for by passengers. Any comments? Economy tickets are non-refundable, so you won't be able to get a refund. It may not display this or other websites correctly. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Realted:- Premier Inn Cancellation Policy. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Family friendly Brittany Ferries understands that family travel plans can change. Cancellation rules vary according to ticket type. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Brittany Ferries offer different types of tickets to its customers. In Bienvenue Brittany Ferries France. As always, the food will be great and the company will be awesome. Overall an enjoyable trip and I would recommend Barfleur. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. The ribs dry and stringy. No kettles in cabins. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. I booked a Standard Ticket allowing 60 days notice of change etc. Would not refund difference or apply to my booking when I phoned. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Ferry Portsmouth to Santander. Here's what Brittany Ferriescustomers should know about refunds. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. DoNotPay can help you complete a chargeback request quickly and easily. Thank you Marcelo!!! CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Why should I have to ask for a refund that is due to me. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . 20/20 per amendment within 4 hours and after outward sailing : . Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. No doubt I'll be told to claim on my insurance again! I moved . read more. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. I have emailed on the 28th May - no reply. Is that right or am I reading it wrong? They give you the option to cancel with a 75% refund until four hours before your scheduled travel. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. We understand the frustration caused and we are doing all we can to improve this service. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Successfully filing a chargeback can be tedious and difficult. Anyone can write a Trustpilot review. You are using an out of date browser. Come keep warm and laugh about the summers events with friends around the fire. You will also not make any amendments to your ticket. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. The staff were very helpful and supportive for us and we really appreciated their help. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Kind regardsAlison. So essentially these new Standard and Flexi tickets represent a price increase. You will get your refund after your cancellation fees are deducted. MH. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Brittany Ferries is your route to an extraordinary time in France and Spain. On 23 April the prices are: Economy 151. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Calais & Dunkirk - Dover. Stop by and enjoy all we have to offer. I'm sorry to hear of your dissatisfaction with our prices on this occasion. It hadn't been cleaned. No reduction in ferry price because of this. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Carpet wasn't vacuumed. . Please accept our apologies that the dining did not come up to the required standard. Holyhead - Dublin. Flexi : Free amendments up to 4 hours prior to outward sailing. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. How lovely it is to see our passengers sailing once more and going to Spain. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. It was a far improvement over it's near sister ship Galicia. Dear Mark, Thank you for your review.
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