I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. You did agree to our terms & conditions . Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Hello, I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Why do i have to send photo id? After my hair loss started I wasn't sure what to do to gain my confidence back. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. Brush the hair with a wig brush to remove all tangles and loosen dirt. Tracking Number(s): 61290988116522405530 Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). I reached out again and receive a nasty message from the vendor. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Customer Support Team. We do apologize for those delays with the carrier . All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I hope your issue was resolved. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. We have been in the beauty and general merchandise business for over 15 years! Copyright 2000-present Ebonyline.com. Once again we do apologize for any misunderstanding. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. This company is my go-to site if I can't find something I really want. Customer satisfied. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. I HAVE TRIED CALLING ALL DAY. you are provided. They immediately process your order and get it with a week. BBB Business Profiles are subject to change at any time. Rinse & apply conditioner in a downward motion. We also ensure all reviews are published without moderation. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". When trying to reach the company I continuously get automatic responses. They did not even have the decency to discuss refund option. It is to prevent an overdraft without actual charges from the seller. What can I do if I haven't received my parcel? All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. If that does not work, try https and port 2443. Your browser does not support embedded videos. 2023 Trustpilot, Inc. All rights reserved. We look forward to hearing from you again! i find this very weird. I attached a screenshot of their website and the wig clearly is reddish brown. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Thank you. usps or fedex tracking number? They claim that it is in their policy. JavaScript seems to be disabled in your browser. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Thank you for being our valued customer! Keep Track of Your Order. \r\nLadies, please do not waste your time and money on this website. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We did fully inform all customers: ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. Your delivery settings for all your parcel deliveries. We hope to hear from you soon! I placed an order on March 2 and my event is this friday. The store will not work correctly in the case when cookies are disabled. Tip for consumers:There always having sales. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. We are so glad Daejonna could assist you, thank you for your feedback! You do not have JavaScript enabled in your web browser. THANK YOU ELEVATE my bride will be beautiful. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Thanks so much. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. notified of that by ******* therefore BBB will close this as of today. Same Day will ship today if ordered by 4 pm ET. Nneka, Would you like to add a photos or videos? We recommend you contact customer service immediately. Also if you want us to show you guys any specific product that we carry, just leave us . Thank you for helping a girl feel beautiful again after hair loss. I ordered a wig on 10/14/2022 order #******** and never received the product. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. Motown Tress Synthetic Box Braid Slayable & Spin. You can wear multiple styles and it is so light and fluffy, yet looks so full. Your order has shipped, please see tracking details below. Copyright 2000-present Ebonyline.com. Color Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Hello, You'll want to bookmark that login page so you can easily find it again. "Beware! USPS Tracking 9400 1000 0000 0000 0000 00. Can I edit or adjust my Ebonyline.com order? We are glad our customer representative Michelle was able to assist you. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? I just wish we could receive alerts when items are back in stock Hector! Reorder Print I will continue being a repeat customer. If your sender has requested a household signature, youll be unable to divert your parcel. They were very quick to send emails in regards to payment though. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Never again will I shop with these scammers. Get the inside scoop on new products, designs, promotions, and more. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Anyone can write a Trustpilot review. Products used:Outre Melted Hairline wide part wig. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Before washing, gently detangle using a wide tooth comb. I placed an order for 7 wigs on 12/25/2022 from the site. Rinse & apply conditioner in a downward motion. I appreciate that! Our wigs come directly from name brands and they are not imitation. $45.99. As of -, Ebonyline.com does offer free shipping policies. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. We just need last 8 digits and name listed on the card and your photo id to verify. I would like to request to track my order i made on the 6th of november. Moderate content, respond to reviews, and promote offers. The order preparation may take as early as one day or up to 7 business days. Shonta Alexander Desiree is so awesome!! Wait a few minutes then rinse. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. A claim was filed and a refund was issued. If you're on the fence this is your sign to finally make a purchase! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Customer Support Team. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Skip to the beginning of the images gallery. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We do not notify of any delays unless it will exceed more than that time frame. Enter this number in the box to get an update on your tracked postage. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. The shipping was super fast it came in 3 days. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. We thank you for your support! Once again we do apologize for any misunderstanding. Enter your parcels 16-digit tracking number and delivery postcode. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. What other shipping & returns policies does Ebonyline.com offer? You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. Toll Free: This will probably be my last time ordering from Ebonyline. Enter your 16 digit tracking number or 8 digit calling card number. Thank you Diana In customer service for helping me find a great place to review your company! elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. For the best experience on our site, be sure to turn on Javascript in your browser. Click the "Create an Account" button and fill out the information. I'm so excited to try my new wig! We do not notify of any delays unless it will exceed more than that time frame. Life isn't perfect, but your hair can be. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Ebonyline. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. For the best experience on our site, be sure to turn on Javascript in your browser. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Click the "My Account" link at the top of the website. I am at the mercy of whether I will receive a proper refund. Means everything to us to see our customers satisfied. Wait a few minutes then rinse. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Please provide order number to locate your order. We thank you for sharing this positive feedback! The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. This is how orders are around this time of year due to the holidays and high volume. How do I create an account with Ebonyline? Would you like to view the status of a different order. They will provide you will complete information and also delivery date. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. Modification & cancellation policies rating: 5.0 - 1 rating. Find answers to popular questions about our company and products. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Im sticking to Wigtypes.com where my orders are always processed quick. Placed an order (order #*******) on 11/29/22 for a total of $71.36. Refer to shipping policy for exclusions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. I love shopping here. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Great selection and excellent customer service. I wanted to know about a specific wig and my questio. I will never, ever order from this company again. There is a high possibility that one of the charges is a pending charge. Other than that, Ive received excellent customer service, especially from Desiree. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Please review the Policy on the link below. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Also I think the prices are great! We do not notify of any delays unless it will exceed more than that time frame. Once again we do apologize for any misunderstanding. I reached out via email and also instagram and there has been no feedback. In-stock items on our site will always state "same day" on them. The store will not work correctly in the case when cookies are disabled. Ebonyline.com's modification & cancellation policies. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs.
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